Help Desk

Store all of our products in a cool dry place away from direct sunlight.

The shelf life of our products is two years when unopened and stored at room temperature.

Upon opening, we recommend that you use your product within six months.

Use in the morning and evening before applying a Serum, Exfoliator or Moisturiser.

Apply directly after cleansing your skin. We recommend not applying any other product on top of the chemical exfoliator.

Facial application of chemical exfoliator: Only apply at night.

Body application of chemical exfoliator: The application can also be in the morning.

We suggest using no more than 2 serum formulations in a single routine for optimal skin penetration.

We also recommend that you don't apply treatment serums at the same time you apply chemical exfoliators.

For best results, apply your serum directly after cleaning your skin, followed by your hydrator / moisturizer, if that's part of your regimen.

If a moisturiser forms part of your skincare regimen, we recommend applying it as the last step in your skincare routine.

One pump.

It depends on the area of application. Apply just enough to cover the area of application. 

Two pumps.

One pea-sized amount for moisturizers.

One teaspoon of DermDefence SPF 50 application to your face.

Medical skincare products are more focused on the formulation of advanced serums rather than moisturisers for the following reason: 

Moisturisers are primarily designed to hydrate the skin by adding to and sealing in the body's natural moisture. Although moisturisers often contain ingredients to target specific issues like aging or sun damage, their main role is to get hydration to the skin and keep it there.

Serums, on the other hand, are formulated to penetrate deeply into the skin and address or even reverse the causes of aging and skin damage at the cellular level. Serums contain more active ingredients, antioxidants, nutrients, and vitamins that work to repair the structure of skin cells, increasing skin radiance, smoothness, and suppleness.

Except for the two prescription molecules, hydroquinone (which has a relatively high systemic absorption rate) and tretinoin (for which the evidence is limited and controversial), skincare products act locally and produce minimal systemic levels. In most cases, women can use topical skincare products without compromising the safety of their unborn children.

No DermExcel™ product contains hydroquinone or tretinoin. These active ingredients are only available by prescription from a medical doctor.

DermExcel™ Retinol serum contains an active ingredient very similar to tretinoin. We, therefore, advise customers to discontinue the use of Retinol serum until after pregnancy.

For more information regarding the use of DermExcel™ products during pregnancy, please consult your medical practitioner.

Normal reactions may include stinging or burning, skin peeling, or skin irritation.

When you start using medical skincare, you may experience expected reactions.

Click here to learn more about these expected reactions and why they may be beneficial.

Click here to learn how to manage reactions like stinging, burning, redness, and peeling.

If you have any more questions or in need of personal assistance after reading the information above, you are welcome to reach out to our Clinical Advisors.

Our clinical team consists of Nurse Practitioners and Aesthetic Practitioners. A few regimen adjustments and personalized advice are usually all it takes.

If you purchased the product in the last 30 days, and you don't want personal guidance and wish to return a product based on an adverse reaction - follow the below guidelines:

Dermal Health Science™ products are formulated and manufactured in a facility regulated by the Pharmacy Council (SAPC), the regulator established in terms of the Pharmacy Act, 1974 (Act 53 of 1974).

All product formulations are free from any known or common allergens.

DermExcel™ products are:

Click here to learn more about Dermal Health Science™

Yes. Initial breakout smay occur because of "purging". Not everyone will experience this. Purging is an accelerated rate of exfoliation brought on by an active ingredient that is doing its job. This means that if you have clogged pores, they may seem worse and/or turn into pimples. If you have small pimples, they may turn into larger ones. This initial break out generally goes away anywhere from 2 weeks (with glycolic acid and salicylic acid) to 6 weeks (with retinoids) and your skin gets better from then on.

Click here to learn more about skin purging, why is is beneficial for ultimate skin health and how to manage it effectively.

We are so sorry about that. Let's correct this promptly so that you can start using your product asap

Click here to submit a return.

Click here to submit your question.

Changed your mind? Made a mistake? That’s okay! 

Unfortunately, once an order has been placed, we cannot add or swap anything out. We may be able to cancel and refund the unwanted product(s) or your whole order so that you can place another with the correct items! However, after placing an order, if you notice incorrect items, let us know as soon as possible. 

However, after placing an order, if you notice incorrect items, let us know as soon as possible. Once an order has been packed by our warehouse, we are no longer able to change the order.

Please reach out to us through the contact button on the bottom of the site, or use our contact form.

Oh no! We’re so sorry about this. We do our best to pack orders correctly, but we can make mistakes.

Please complete this contact form with your order number, photo/s of the damaged products received (if applicable) or details of the wrong products delivered.

Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbours. If you’re unable to locate your parcel, please get in touch by submitting this form, to enable us to start an investigation with the courier in regards to your missing parcel.

Depending on the courier, investigations can take 5-10 business days to conclude.

Until a missing package has been returned to Dermal Health Science or officially declared lost, we cannot reship or refund the order.

We assess each report on a case by case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD), we cannot issue a refund if these parcels are lost/stolen.

Oh no! We’re so sorry about this. We do our best to pack orders correctly, but we can make mistakes.

Please complete this contact form with your order number, photo/s of the damaged products received (if applicable) or details of the wrong products delivered.

Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbours. If you’re unable to locate your parcel, please get in touch by submitting this form, to enable us to start an investigation with the courier in regards to your missing parcel.

Depending on the courier, investigations can take 5-10 business days to conclude.

Until a missing package has been returned to Dermal Health Science or officially declared lost, we cannot reship or refund the order.

We assess each report on a case by case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD), we cannot issue a refund if these parcels are lost/stolen.

Click here to submit your question.

Oh no! We’re so sorry about this. We do our best to pack orders correctly, but we can make mistakes.

Please complete this contact form with your order number, photo/s of the damaged products received (if applicable) or details of the wrong products delivered.

Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbours. If you’re unable to locate your parcel, please get in touch by submitting this form, to enable us to start an investigation with the courier in regards to your missing parcel.

Depending on the courier, investigations can take 5-10 business days to conclude.

Until a missing package has been returned to Dermal Health Science or officially declared lost, we cannot reship or refund the order.

We assess each report on a case by case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD), we cannot issue a refund if these parcels are lost/stolen.

Oh no! We’re so sorry about this. We do our best to pack orders correctly, but we can make mistakes.

Please complete this contact form with your order number, photo/s of the damaged products received (if applicable) or details of the wrong products delivered.

Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbours. If you’re unable to locate your parcel, please get in touch by submitting this form, to enable us to start an investigation with the courier in regards to your missing parcel.

Depending on the courier, investigations can take 5-10 business days to conclude.

Until a missing package has been returned to Dermal Health Science or officially declared lost, we cannot reship or refund the order.

We assess each report on a case by case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD), we cannot issue a refund if these parcels are lost/stolen.

Click here to submit your question.