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Return Policy

RETURN POLICY

Dermal Health Science™ wants consumers to enjoy using our products and want to know if someone experiences an adverse reaction from using one of our products.
Dermal Health Science works hard to ensure that you’re using the absolute best products for your skin. We want to be certain that you are completely satisfied with your purchase. As such, we have a 30-day money-back guarantee on all products.
Dermal Health Science™ products are formulated and manufactured in a facility regulated by the South African Pharmacy Council (SAPC), the regulator established in terms of the Pharmacy Act, 1974 (Act 53 of 1974). All product formulations are free from any known or common allergens.
To ensure that you don't use a product that contains ingredients you are allergic or sensitive to, make sure to read the ingredient list on the product packaging before purchase or use.
Our products contain active ingredients that can cause mild irritation of the skin upon initial use thereof. We thus recommend using these products not more than three times per week initially and then gradually increases to daily use.
In the rare instance, you've had an allergic reaction to a product in the past 30 days, please follow the below procedure:

Discontinue use of the product immediately.
Complete and submit the Adverse Reaction Form.
Upload a photo and supporting documentation explained in the report.
A medical certificate from your Healthcare provider may be required to assist with our clinical investigation.
The relevant product/s must be returned to the place of purchase at your own cost, within 30 (thirty) calendar days of purchase.

Although Dermal Health Science will assist with your adverse reaction, products purchased from a Dermal Health dispensing practice can't be returned to Dermal Health Science directly.
Adverse reaction returns must be less than 20% used upon arrival back to the practice where products were purchased.
After Dermal Health received your completed Adverse Reaction Form and supported documentation, the practice will facilitate the return to the Dermal Health Head office.
After the Adverse Reaction has been investigated by the clinical team and the product(s) are returned as set out, you will receive a result of the findings within 30 (thirty) calendar days of our receipt of the returned product(s) and completed Adverse Reaction Form.
Refunds on Adverse reactions are judged on an individual basis subject to an investigation by the Dermal Health Science Clinical Team.
Please note that the product return process will be subject to the return policy of the particular practice.
An Adverse Reaction return cannot be processed without the information set out, and if this cannot be provided we will be unable to accept the return.

ADVERSE REACTION FORM

Dermal Health Science™ wants consumers to enjoy using our products and want to know if someone experiences an adverse reaction from using one of our products.
Dermal Health Science works hard to ensure that you’re using the absolute best products for your skin. We want to be certain that you are completely satisfied with your purchase. As such, we have a 30-day money-back guarantee on all products.
Dermal Health Science™ products are formulated and manufactured in a facility regulated by the South African Pharmacy Council (SAPC), the regulator established in terms of the Pharmacy Act, 1974 (Act 53 of 1974). All product formulations are free from any known or common allergens.
To ensure that you don't use a product that contains ingredients you are allergic or sensitive to, make sure to read the ingredient list on the product packaging before purchase or use.
Our products contain active ingredients that can cause mild irritation of the skin upon initial use thereof. We thus recommend using these products not more than three times per week initially and then gradually increases to daily use.
In the rare instance, you've had an allergic reaction to a product in the past 30 days, please follow the below procedure:

Discontinue use of the product immediately.
Complete and submit the Adverse Reaction Form.
Upload a photo and supporting documentation explained in the report.
A medical certificate from your Healthcare provider may be required to assist with our clinical investigation.
The relevant goods must be returned to us, at your own cost, within 30 (thirty) calendar days of purchase

Adverse reaction returns must be less than 20% used upon arrival back to the practice where products were purchased.
After the Adverse Reaction has been investigated by the clinical team and the product(s) are returned as set out, you will receive a result of the findings within 30 (thirty) calendar days of our receipt of the returned product(s) and completed Adverse Reaction Form.
Refunds on Adverse reactions are judged on an individual basis subject to an investigation by the Dermal Health Science Clinical Team.
An Adverse Reaction return cannot be processed without the information set out, and if this cannot be provided we will be unable to accept the return.

ADVERSE REACTION FORM