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CONTACTS US
364 East Main Street, Middletown, Delaware, 19709, USA
FREQUENTLY ASKED QUESTIONS
It is not possible to add or remove items in your order once submitted and paid.
If your order is not fulfilled by our warehouse yet, we may be able to change your order on your behalf. You are welcome to contact us by using the info button at the bottom corner of this website or by submitting the contact form on this page.
It is not possible to change your delivery address after you submit and pay for your order.
If you are not available to receive your order at your original delivery address, your order will be sent back to our warehouse. Your order will be cancelled and refunded. You can then resubmit your order with the correct delivery address.
To change your delivery address permanently for future orders, you can update your address under My Account
You can check your order status by clicking on the info button on the bottom corner of the website.
The delivery carrier usually tries to deliver your package 3 times before they return it to the warehouse. To avoid delays in delivery, we recommend that you make yourself available to sign for your signature-required package. To make sure you get your order, you might need to sign for your package at the time of delivery.
Detailed usage instructions are available on all the product and treatment plan web pages.
For product related enquiries follow this link.
You are welcome to contact us by using the info button at the bottom corner of this website or by submitting the contact form on this page.
Complete your free online Dermal Diagnosis Assessment.
You will receive your free personalised dermal profile and treatment plan. Click on Dermal Diagnosis image below to start your assessment.
Orders left unpaid for 7 days will be cancelled.
If your order should not have been cancelled, you can contact us using the info button at the bottom corner of this website or by submitting the contact form on this page.
That depends on your address. For USA customers, delivery can be the next day.
For customers in other countries, delivery can take from 5 days.
You will see an estimated delivery date during checkout.
Please follow this link to submit the registration form.
Dermal Health Science™ products are formulated and manufactured in a facility regulated by the South African Pharmacy Council (SAPC), the regulator established in terms of the Pharmacy Act, 1974 (Act 53 of 1974).
All product formulations are free from any known or common allergens.
DermExcel™ products are:
Click here to learn more about Dermal Health Science™
HELP DESK
HELP DESK
FREQUENTLY ASKED QUESTIONS
It is not possible to add or remove items in your order once submitted and paid.
If your order is not fulfilled by our warehouse yet, we may be able to change your order on your behalf. You are welcome to contact us by using the chat button at the bottom corner of this website or by submitting the contact form on this page.
It is not possible to change your delivery address after you submit and pay for your order.
If you are not available to receive your order at your original delivery address, your order will be sent back to our warehouse. Your order will be cancelled and refunded. You can then resubmit your order with the correct delivery address.
To change your delivery address permanently for future orders, you can update your address under My Account
You can check your order status by clicking on the info button on the bottom corner of the website.
The delivery carrier usually tries to deliver your package 3 times before they return it to the warehouse. To avoid delays in delivery, we recommend that you make yourself available to sign for your signature-required package. To make sure you get your order, you might need to sign for your package at the time of delivery.
Detailed usage instructions are available on all the product and treatment plan web pages.
For product related enquiries follow this link.
You are welcome to contact us by using the info button at the bottom corner of this website or by submitting the contact form on this page.
Complete your free online Dermal Diagnosis Assessment.
You will receive your free personalised dermal profile and treatment plan. Click on Dermal Diagnosis image below to start your assessment.
Orders left unpaid for 7 days will be cancelled.
If your order should not have been cancelled, you can contact us using the chat button at the bottom corner of this website or by submitting the contact form on this page.
To find your missing package, you must follow up at the shipping address you provided. If you’re still unable to locate the package, contact our support team by submitting this form within 14 days from your latest expected delivery estimate.
Please follow this link to submit the registration form.
Dermal Health Science™ products are formulated and manufactured in a facility regulated by the South African Pharmacy Council (SAPC), the regulator established in terms of the Pharmacy Act, 1974 (Act 53 of 1974).
All product formulations are free from any known or common allergens.
DermExcel™ products are:
Click here to learn more about Dermal Health Science™
I absolutely love these products. The best in the industry.
Absolutely love the SPF 50 - soft and non-oily, can't feel it on your skin!
I’ve been in the products for the past 6 months. Amazing results. I stuggle with acne and scaring. Have now seen much improvement. Love it. Ps. The lip balm is the best
Mal oor die cleanser en xtra device van Dermexcel
