FAQ Delivery Enquiries

DELIVERY ENQUIRIES

FREQUENTLY ASKED QUESTIONS

We process orders within 2-3 business days.
If we are experiencing a high volume of orders, deliveries may be delayed by a few days. If there is a significant delay in the delivery of your order, we will contact you via email or telephone.
Paid orders are processed and shipped within 48 hours.
The courier service does not deliver to P.O. Boxes. Delivery will only be to a valid street address.
Business days are Monday to Friday, excluding public holidays.

Delivery charges for your order will be calculated and displayed at checkout.
Dermal Health Science is pleased to offer free delivery on orders above a certain amount - depending on your shipping country. The free shipping value, relevant to your country, will be displayed during checkout.

You will receive a Delivery Confirmation email once your order has been dispatched.
This email will contain your tracking number(s).
You are also able to track your parcel on your account page or by clicking on the information button on the bottom of the website.
The tracking number will be active within 24 hours.

Dermal Health Science ship orders from USA, Australia or South Africa, depending on your shipping address.
We make use of various well-known, popular and trustworthy courier services.

Dermal Health Science ship orders from USA, Australia or South Africa, depending on your shipping address.
Any applicable taxes/vat are applied to your full order (including delivery). This will be reflected by the total cost upon checkout.
For destinations outside USA, Australia and South Africa, you may be charged handling fees and taxes as your order passes through customs. We have zero control over your country’s customs and duty charges and cannot reflect these fees in our pricing. You are responsible for knowing your country’s customs and duty policies before placing your order.

Oh no! We’re so sorry about this. We do our best to pack orders correctly, but we can make mistakes.

Please complete this contact form with your order number, photo/s of the damaged products received (if applicable) or details of the wrong products delivered.

DAMAGED / INCORRECT ORDER

Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbours. If you’re unable to locate your parcel, please get in touch by submitting this form, to enable us to start an investigation with the courier in regards to your missing parcel.

Depending on the courier, investigations can take 5-10 business days to conclude.

Until a missing package has been returned to Dermal Health Science or officially declared lost, we cannot reship or refund the order.

We assess each report on a case by case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD), we cannot issue a refund if these parcels are lost/stolen.

DELIVERY ISSUES OR PROBLEMS

Oh no! We’re so sorry about this. We do our best to pack orders correctly, but we can make mistakes.

Please complete this contact form with your order number, photo/s of the damaged products received (if applicable) or details of the wrong products delivered.

DAMAGED / INCORRECT ORDER

Depending on the courier, investigations can take 5-10 business days to conclude.

Until a missing package has been returned to Dermal Health Science or officially declared lost, we cannot reship or refund the order.

We assess each report on a case by case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD), we cannot issue a refund if these parcels are lost/stolen.

DELIVERY ISSUES OR PROBLEMS

Click here to submit your question.

Amazing!

I love the inflacin serum. It helps so mich maintaining my skin in tip top condition. And it feels amazing on my skin. If I could rate it more than 5 stars, I would!

Fantastic

Easy and quick to use one product instead of a sunblock as well as a foundation

Rose gold lip butter ball

This is my go to during all seasons of the year, it keeps my lips soft and it smells amazing. - I highly recommend this product and many more. - Zelda

Product feedback

I LOVE your products! The retinol serum has made a marked difference to my skin and my facial lines appear to have softened. Apert from the retinol, I particularly like the Collagen Serum.

Dermdefence SPF 50

Kick **** Pigmentation

Within 2 weeks I can see the difference in my pigmentation. Like always Dermexil never disappoints you.
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FAQ Delivery Enquiries

Let customers speak for us