FAQ DELIVERY ENQUIRIES

DELIVERY ENQUIRIES

FREQUENTLY ASKED QUESTIONS

We process orders within 2-3 business days.
If we are experiencing a high volume of orders, deliveries may be delayed by a few days. If there is a significant delay in the delivery of your order, we will contact you via email or telephone.
Paid orders are processed and shipped within 48 hours.
The courier service does not deliver to P.O. Boxes. Delivery will only be to a valid street address.
Business days are Monday to Friday, excluding public holidays.

Delivery charges for your order will be calculated and displayed at checkout.
Dermal Health Science is pleased to offer free delivery on orders above a certain amount - depending on your shipping country. The free shipping value, relevant to your country, will be displayed during checkout.

You will receive a Delivery Confirmation email once your order has been dispatched.
This email will contain your tracking number(s).
You are also able to track your parcel on your account page or by clicking on the information button on the bottom of the website.
The tracking number will be active within 24 hours.

Dermal Health Science ship orders from USA, Australia or South Africa, depending on your shipping address.
We make use of various well-known, popular and trustworthy courier services.

Dermal Health Science ship orders from USA, Australia or South Africa, depending on your shipping address.
Any applicable taxes/vat are applied to your full order (including delivery). This will be reflected by the total cost upon checkout.
For destinations outside USA, Australia and South Africa, you may be charged handling fees and taxes as your order passes through customs. We have zero control over your country’s customs and duty charges and cannot reflect these fees in our pricing. You are responsible for knowing your country’s customs and duty policies before placing your order.

Oh no! We’re so sorry about this. We do our best to pack orders correctly, but we can make mistakes.

Please complete this contact form with your order number, photo/s of the damaged products received (if applicable) or details of the wrong products delivered.

DAMAGED / INCORRECT ORDER

Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbours. If you’re unable to locate your parcel, please get in touch by submitting this form, to enable us to start an investigation with the courier in regards to your missing parcel.

Depending on the courier, investigations can take 5-10 business days to conclude.

Until a missing package has been returned to Dermal Health Science or officially declared lost, we cannot reship or refund the order.

We assess each report on a case by case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD), we cannot issue a refund if these parcels are lost/stolen.

DELIVERY ISSUES OR PROBLEMS

Oh no! We’re so sorry about this. We do our best to pack orders correctly, but we can make mistakes.

Please complete this contact form with your order number, photo/s of the damaged products received (if applicable) or details of the wrong products delivered.

DAMAGED / INCORRECT ORDER

Depending on the courier, investigations can take 5-10 business days to conclude.

Until a missing package has been returned to Dermal Health Science or officially declared lost, we cannot reship or refund the order.

We assess each report on a case by case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD), we cannot issue a refund if these parcels are lost/stolen.

DELIVERY ISSUES OR PROBLEMS

Click here to submit your question.

Problem skin

My problem skin is being resolved sooner than I could have imagined. Thank you!

DermDefence SPF50

Best SPF cream on the market. Non greasy but also hydrating my skin.

Absolutely perfect formulation

Always happy with the product. Worth it!

Collagen Serum

Best products ever

Dermexcel is the best of the best. Its expensive but you get what you pay for. I can feel and see the change in my skin. Glowing. Especially the collagen serum.

Love It

I love how soft and clean my skin feels after use. As an athlete, I've often struggled to get that clean feeling on my skin after a run, not anymore! My skin also looks much brighter. After 3 months of use, I cant imagine using anything else!

FAQ DELIVERY ENQUIRIES

Let customers speak for us